My husband was still sipping the last few drops of his iced tea when he saw something inside his glass. He wasn’t sure what it was at first, but when he showed it to me, I knew instantly what was inside his iced tea glass; it was a baby cockroach!
We called one of the servers, and her immediate response was to simply replace my husband’s glass of iced tea. We didn’t let her do that, of course. We demanded to talk to the manager, but there was no manager on duty that day. We ended up talking to their supervisor who apologized profusely and offered to deduct the cost of all our iced teas from our total bill.
We told her that paying for what we consumed was not the issue; it’s their restaurant’s hygiene and sanitation. She asked us to fill out a feedback form where my husband lodged his complaint, and the supervisor assured us that management will be informed of this incident. She even asked for my husband’s cell phone number, but until today, nobody from Pho Hoa called us to rectify their blunder.
Even if we liked the Vietnamese Fish with Yellow Beans that we ordered, we won’t eat at Pho Hoa ever again!